Terms & Conditions
Vehicle Rental Terms & Conditions
Age requirements and qualifications:
To rent a vehicle from AutoLux, you must have a valid Driving Licence for at least one complete year before the day of rental. An A1, A2 or A Licence is required for scooters.
If your country does not fall into the Vienna Convention, in order to be able to drive in Greece, you must hold a valid International Driving Licence. In order to be valid, an International Driving Licence must be accompanied by your current National Driving Licence. There are some exemptions to the aforementioned rules, so if you are unsure about your Licence please contact us prior to making a reservation.
The minimum age to rent a vehicle is 21 for cars, 25 for MiniVans SUVs and 18 for bikes. The age requirements for each car are clearly stated on Our Cars page. The age requirements for each bike are clearly stated on Our Bikes page.
Online bookings:
You can book a vehicle online without any deposit or credit card guarantee. The first step to book a vehicle is to select the dates and times of pick-up and return and your preferred locations for pick-up and return. After viewing our rates and availability for your desired period and choosing your preferred vehicle, you will be asked to provide your personal details and confirm your request. As soon as you complete the process, you will receive an automated email notification that we have received your request (please don’t reply to that notification, if you would like to contact us you can send an email to info@autolux.gr). Please note that the automated email notification is not the final confirmation of your booking. You will receive an additional email with the final confirmation from our team.
Vehicle rental rates:
Our online car rates include: Collision Damage Waiver Insurance (the Excess Amount is 900 – 2000 euros depending on the vehicle), Third Party Public Liability Insurance, Property Damage Insurance, unlimited kilometres, free delivery and collection (Zakynthos Town, Zakynthos Airport, Kalamaki, Laganas, Argassi, Tsilivi, Tragaki, Alykes, Alykanas, Agios Sostis, Lithakia, Keri, Vasilikos), Helpline / 24hrs Breakdown Service, VAT and local taxes, no Credit Card fee, free baby / child seat, free Zakynthos road map.
Our online bike rates include: Third Party Public Liability Insurance, Property Damage Insurance, unlimited kilometres, free delivery and collection (Zakynthos Town, Zakynthos Airport, Kalamaki, Laganas, Argassi, Tsilivi, Tragaki, Alykes, Alykanas, Agios Sostis, Lithakia, Keri, Vasilikos), Helpline / 24hrs Breakdown Service, VAT and local taxes, no Credit Card fee, free luggage box and helmets, free Zakynthos road map.
Our rates include all taxes. All mandatory insurances are included in the rates. Some additional (optional) insurance policies are also available, which are clearly presented as Optional Extras during the online booking process.
Optional Extras:
AutoLux offers some optional services which you can select during the online booking process. The additional charge for each of them is displayed prominently on the Optional Extras section.
Vehicle delivery and collection:
We offer free delivery and collection for Zakynthos Town, Zakynthos Airport, Kalamaki, Laganas, Argassi, Tsilivi, Tragaki, Alykes, Alykanas, Agios Sostis, Lithakia, Keri and Vasilikos. There is an additional charge for delivery and collection to Volimes due to distance and timings for delivery and collection are subject to availability.
When collecting the vehicle, you need to carry with you your Driving License, your Passport or ID and your Reservation Code. You will be given a Rental Agreement to check and sign. The Rental Agreement will show all services and insurances provided as well as any extra services and insurances you have chosen.
Changes and cancellations:
You can alter your reservation by sending us an email to info@autolux.gr with your reservation details. There is no charge if you change your reservation till 7 days before the pick-up date, otherwise you will be charged a fee of 10 euros. Please notice that changes in your reservation shall mean a new calculation of your rental rate, depending on the season rates and the vehicle availability at that time. If you need to cancel your reservation, you can also send us an email to info@autolux.gr with your reservation details.
Rental extensions:
If you want to keep the vehicle longer than the contracted period, you have to contact AutoLux in order to extend your Rental Agreement upon availability. Please contact us at +30 6982732259 or +30 6980290675 at least 2 hours prior to Return Date & Time.
Early return and late return:
In case you return the vehicle earlier than the specified Return Date & Time, please note that there will be no refund. In case you return the vehicle later than the specified Return Date & Time, please note that there will be a grace period of 20 minutes. In case you do not return the vehicle within this period, you will be charged a full day of rental, at the current rate.
No-show:
In case you do not pick-up the vehicle at the specified pick-up place and time you provided during your reservation process, without any prior written notice, your reservation will be cancelled after 1 hour. In case you can’t pick-up the vehicle at the specified pick-up time due to a cancelled or delayed flight please take the time to send an email to info@autolux.gr or call us at +30 6982732259 or +30 6980290675, and inform us of your delay. By doing so, you ensure that your vehicle will be waiting for you when you arrive.
Additional driver:
It is possible to have one additional driver per vehicle but you will be charged 5 euros per day. The additional driver should have a valid Driving License and meet the age requirements.
Traffic fines:
Tickets and attached administrative sanctions, resulting from any form of violation of the Greek Traffic Law during rental period are borne solely by you.
Fuel consumption:
Fuel consumption is payable by you. You are obliged to return the vehicle with the same amount of fuel as it had when collected. In the case of returning the vehicle with less fuel, you will be charged with the fuel difference. Please note that we do not offer refunds for excess fuel.
Ferrying the vehicle:
Ferrying the vehicle is strictly forbidden. AutoLux insurance policy does not cover any vehicles leaving the island of Zakynthos.
Personal belongings and valuables:
AutoLux is not liable for personal belongings and valuables that were stolen or lost from the vehicle or damaged during an accident.
Loss of key:
In the event of loss of vehicle keys, you will need to call AutoLux at +30 6982732259 or +30 6980290675. Additional service charges will apply, as the loss of keys is not covered by our insurances.
Road assistance:
Road assistance is available 24 hours a day. Please contact us at +30 6982732259 or +30 6980290675.
CDW (Colision Damage Waiver) Insurance:
With CDW (Colision Damage Waiver) Insurance, renter’s liability is reduced to 900 – 2000 euros depending on the vehicle. However, there are exceptions for damages which are not covered by the insurance. Such cases are single damages to the underside or interior part of the vehicle, wheels and tires, as well as damages due to driving on an improper road surface, towing another vehicle, transfer of explosives, negligence, rallying and driving under the influence of drugs / alcohol. Furthermore, keys, canvas roofs and wheel covers and other accessories are not covered by the insurance. Clients are obliged to inform AutoLux immediately in case of an incident otherwise insurance may be void.
Please note that there is an optional insurance (Full Collision Damage Waiver) available for 10 euros per day for cars or 15 euros per day for minibuses, that lowers the liability in case of accident to 500 – 1200 euros depending on the vehicle.
Miscellaneous:
• AutoLux reserves the right to refuse to provide you with a vehicle if you fail to arrive on time with all necessary documentation or if you -in our opinion- are unfit to drive or due to other reasons for which you are responsible (e.g. non-compliance with regulations concerning the minimum or maximum age, failing to present a valid Driver’s License). In such circumstances your booking will be cancelled immediately, and AutoLux will have no further liability to you.
• It is essential that you provide correct and accurate personal details to AutoLux when using our online booking system. We reserve the right to cancel your booking without further liability to you if you provide us with inaccurate, untrue, or incomplete information.
General Terms & Conditions
Privacy policy:
AutoLux takes your privacy extremely seriously. We are committed to protecting and respecting your privacy. By using this website, you agree to our privacy practices as set out in our Privacy Policy. Please read our privacy policy as it contains important information about how we use personal data that we collect from you or that you provide to us.
Intellectual property:
The website contains intellectual property owned by AutoLux, including, without limitation, trademarks, copyrights, proprietary information, and other intellectual property as well as the company name, logo, all designs, text, graphics, other files, and the selection and arrangement thereof. You may not use in any format whatsoever any of the website content or intellectual property, in whole or in part without our prior written consent. Any copyright infringement will result in legal action taken on behalf of the company.
Limitation of liability:
To the maximum extent permitted by law, we disclaim all warranties with regard to the information and services contained on this website. The website is provided to you on an “as is” and “as available” basis without any representation, endorsement or warranty of any kind, express or implied. Under no circumstances shall the company (or any of its owners, directors, partners, collaborators, employees) be liable for direct, indirect, incidental, consequential, special, punitive, exemplary, or any other damages arising out of your use of the website or any of its information, services and features. Additionally, the company is not liable for damages in connection with any failure of performance, error, omission, denial of service, interruption, deletion, defect, delay in operation or transmission, computer virus or line or system failure, regardless of our negligence, gross negligence, failure of an essential purpose and whether such liability arises in negligence, tort, or any other theory of legal liability. In no event shall we be liable for any claims, penalties, loss, damage or expenses, howsoever arising, out of or in connection with your use of the website, including, without limitation, direct or indirect loss, consequential loss or damage, loss of data, loss arising from any errors or omissions in the website, loss arising from use or inability to use the website. While we endeavour to ensure that the website is normally available 24 hours a day, we shall not be liable if for any reason the website is unavailable at any time or for any period. Access to the website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
Miscellaneous:
• We reserve the right, in our sole discretion, to modify, suspend or discontinue any part of the website at any time, without notice or liability to you or any third party. We also reserve the right, in our sole discretion, to impose limits on certain features and services.
• You are responsible for obtaining and maintaining all connectivity, computer software, hardware and other equipment needed for access to and use of the website and all charges related to the same.
• The headings of these Terms & Conditions are for reference purposes only and in no way define, limit, construe or describe the scope of such section.
• Should any provision of these Terms & Conditions be or become invalid, illegal, or unenforceable under applicable law, the other provisions shall not be affected and shall remain in full force and effect.
• You agree to indemnify, defend and hold us harmless from any liability, loss, claim and expense (including reasonable legal fees) related to your breach of these Terms & Conditions.
• Your use of the website is governed by these Terms & Conditions and construed and enforced in accordance with the laws of Greece. You hereby consent to the exclusive jurisdiction of the courts of Greece in respect of any disputes arising from your use of the website and the services we provide.
• By using the website, you agree to these Terms & Conditions and acknowledge reading them. We reserve the right to change these Terms & Conditions or to impose new terms and conditions from time to time, in which case we will post the revised Terms & Conditions on this page. By continuing to use the website after we post any such changes means you accept the new Terms & Conditions with the modifications.
