Get answers to frequently asked questions about AutoLux rental policies
What are the age requirements and qualifications to rent a vehicle?
Drivers are expected to have a valid Driving Licence for at least one complete year before the day of rental. The minimum age is 21 for cars, 25 for MiniVans SUVs, 18 for bikes. To drive a scooter in Greece an A1, A2 or A licence is required.
If your country does not fall into the Vienna Convention, in order to be able to drive in Greece, you must hold a valid international driving licence. In order to be valid, an international driving licence must be accompanied by your current national driving licence (you can click here to view the Vienna Convention on Road Traffic).
There are some exemptions to the aforementioned rules, so if you are unsure about your licence please contact us prior to making your reservation.
Is the delivery and collection free of charge?
We offer free delivery and collection for Zakynthos Town, Zakynthos Airport, Kalamaki, Laganas, Argassi, Tsilivi, Tragaki, Alykes, Alykanas, Agios Sostis, Lithakia, Keri and Vasilikos. There is an additional charge for delivery and collection to Volimes due to distance and timings for delivery and collection are subject to availability.
What’s included in the bike rates?
Third Party Public Liability and Property Damage insurance, free delivery / collection within a certain distance of our offices, 24hrs breakdown service, unlimited kilometres, VAT and local taxes, no Credit Card fee, free luggage box, free helmets, free Zakynthos road map.
What’s included in the car rates?
CDW (Collision Damage Waiver) insurance (the Excess Amount is 900 – 2000 euros depending on the vehicle), Third Party Public Liability and Property Damage insurance, free delivery / collection within a certain distance of our offices. 24hrs breakdown service, unlimited kilometres, VAT and local taxes, no Credit Card fee, free baby / child seat, free Zakynthos road map.
What is Excess Amount?
The Excess Amount is your maximum financial liability in case of damage to the rented vehicle after being reduced by the Collision Damage Waiver (CDW). Full Collision Damage Waiver (FCDW) is an optional insurance (10 euros per day for a car, 15 euros per day for a MiniVan) that lowers the liability in case of accident to 500 – 1200 euros depending on the vehicle.
Am I covered by the CDW Insurance for any loss that may arise?
No, there are exceptions for damages which are not covered by any insurance. Such cases are single damages to the underside or interior part of the vehicle, wheels and tires, as well as damages due to driving on an improper road surface, towing another vehicle, transfer of explosives, negligence, rallying and driving under the influence of drugs / alcohol.
How can I make an online reservation?
Our easy-to-use online reservation system makes renting a car or bike, straightforward, safe and easy. Just choose the desired dates and the pick-up & return locations, to view all available vehicles for that period. Then choose the vehicle that best suits your needs, provide your personal details and complete your reservation in just a few clicks!
Do I have to pay to make an online reservation?
No deposit is required for your online booking. You can pay on delivery.
Why should I pre-book online and not locally?
By making an online reservation you take advantage of huge savings, special rates for more days, exclusive online limited offers and guaranteed vehicle availability.
Is there a discount if I book a vehicle for more days?
You automatically get a 5% discount if you make a reservation for 4-5 days, a 10% discount for 6-15 days and a 15% discount for more than 15 days. For more than 30 days, please contact us at firstname.lastname@example.org for a special price!
What is the minimum rental period?
The minimum rental period for any vehicle is two (2) days.
Is there a kilometers limit?
No. You have unlimited kilometers on the island of Zakynthos.
Is it possible to take the vehicle off the island of Zakynthos?
No, it is not possible to take the vehicle off the island of Zakynthos due to insurance policies not covering ferry transfer for rental vehicles.
Can I change or cancel my reservation? Is there a charge?
You can alter your reservation by sending us an email to email@example.com with your reservation details. There is no charge if you change your reservation till 7 days before the pick-up date, otherwise you will be charged a fee of 10 euros. Please notice that changes in your reservation shall mean a new calculation of your rental rate, depending on the season rates and the vehicle availability at that time. If you need to cancel your reservation, you can also send us an email to firstname.lastname@example.org with your reservation details.
What if I do not pick-up the vehicle in the specified place and time, provided during my reservation?
In case you do not pick-up the vehicle at the specified pick-up place and time you provided during your reservation process, without any prior written notice, your reservation will be cancelled after 1 hour. In case you can’t pick-up the vehicle at the specified pick-up time due to a cancelled or delayed flight please take the time to send an email to email@example.com or call us at +30 6982732259 or +30 6980290675, and inform us of your delay. By doing so, you ensure that your vehicle will be waiting for you when you arrive.
What happens if I return the vehicle earlier or later?
In case you return the vehicle earlier than the specified Return Date & Time, please note that there will be no refund. In case you return the vehicle later than the specified Return Date & Time, please note that there will be a grace period of 20 minutes. In case you do not return the vehicle within this period, you will be charged a full day of rental, at the current rate.
What do I do if I need a rental extension?
If you want to keep the vehicle longer than the contracted period, you have to contact AutoLux in order to extend your Rental Agreement upon availability. Please contact us at +30 6982732259 or +30 6980290675 at least 2 hours prior to Return Date & Time.
Can more than one person drive the vehicle?
It is possible to have one additional driver per vehicle but you will be charged 5 euros per day. The additional driver should have a valid Driving License and meet the age requirements.
Are there any mandatory insurance policies which are not included in AutoLux rates?
No, there are not. The mandatory insurances are included in our rates. There are some optional policies for our cars, such as PAI (Personal Accident Insurance) and TPC (Theft Protection Coverage) which are clearly presented as Optional Extras during the online reservation process.
What about fuel? Do I have to pay for it?
Fuel consumption is payable by you. You are obliged to return the vehicle with the same amount of fuel as it had when collected. In the case of returning the vehicle with less fuel, you will be charged with the fuel difference.
What do I do in the event of loss of keys?
In the event of loss of vehicle keys, you will need to call AutoLux at +30 6982732259 or +30 6980290675. Additional service charges will apply, as the loss of keys is not covered by our insurances.
What happens in case of breakdown or accident?
In case of a breakdown or accident, you must stay where you are and call AutoLux at +30 6982732259 or +30 6980290675.
Where can I find your Terms and Conditions?
Please click here to view our Terms and Conditions.
Can you explain the vehicle’s controls to me?
When picking up your vehicle, our staff is at your disposal to explain to you its main controls.
Can you help me explore Zakynthos?
Our staff will give you all the information you need, a free Zakynthos detailed road map, directions to places of interest and many suggestions to fully enjoy your vacation on the island.
In case you would like a tailor-made tour with your own chauffeur, AutoLux offers this as an Optional Extra. Your experienced, English-speaking chauffeur will show you the most beautiful places of the island, including popular sights and monuments. Every private tour lasts 8 hours and is individually planned according to your needs and expectations. At the last step of your online car reservation, you will find the Optional Extras section, where you can select this service.